Refund policy

 

Return & Refund Policy

We take great care in presenting and packing our sarees. If there is an issue with your order, please read the policy below.

Returns & Exchanges

All return and exchange requests are subject to inspection and approval at our sole discretion.

We accept return or exchange requests only in cases of:

damaged product

wrong product delivered

Unboxing video (recommended for faster resolution)

Requests must be raised within 48 hours of delivery by writing to varralakshmisilks@gmail.com with clear photos and order details.

Non-returnable items

Due to the nature of handloom and festive sarees, we do not accept returns or exchanges for reasons such as:

personal preference

colour variation

change of mind

fit or drape expectations

Minor variations in colour, weave, or texture are natural characteristics of handcrafted products and are not considered defects.

Shipping Charges

Shipping charges are non-refundable

Return shipping is borne by the customer

This applies to all approved returns, including change-of-mind returns.

Refunds

Once the return is approved and passes inspection, the refund will be processed

Refunds are issued to the original payment method

Processing time: 7–10 working days after inspection

Shipping charges are not included in the refund

 

Return to Origin (RTO)

RTO refers to orders returned to us due to:

Customer unavailability

Refusal to accept delivery

Incorrect or incomplete address

Multiple failed delivery attempts

 

In such cases:

The order will be treated as cancelled.

Shipping and return logistics charges are non-refundable.

Re-dispatch, if approved, will be done only on prepaid basis.

Sale / Discounted Items

Products purchased during sales or promotional offers are not eligible for return or exchange, unless there is a manufacturing defect or transit damage.

Contact Us

For any return, refund, or order-related queries, please contact us at

📩 varralakshmisilks@gmail.com